(no subject)

Request #969318

From:Kate Peckham
Account type:Unknown
Support category:Abuse
Time posted:Tue, 14 Apr 2009 13:18:21 GMT (2 days ago)
Status:answered (still needs help)
Summary:+(09) kateherself acct comp
This is a private request. It is not publicly visible.
Original Request:
Other information supplied by user:
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    I don't know if this is the right department, but someone hijacked my livejournal. (Lj user kateherself) I am a paid member and I have had my journal since 2001. I got a notification that my email had been changed from
kateherself@gmail.com

to
kateherself@hotmail.com

I have not had a hotmail account in about 8 years.

I am very concerned as I write in my journal daily and have for a long time.

Can you please help me get my journal back?

I also received a message in Russian today, so I'm assuming whoever stole my page changed the main language.

Please help!!
Kate
kateherself@gmail.com
Comment (#3720062)
Posted: Tue, 14 Apr 2009 14:03:05 GMT (2 days ago)

If it makes any difference, I am a paid user.

Comment (#3720083)
Posted: Tue, 14 Apr 2009 14:42:44 GMT (2 days ago)

I just discovered that they made a post in the actors community that I am moderator for.

Answer (#3720088)
Posted: Tue, 14 Apr 2009 14:50:48 GMT (2 days ago)

Dear LiveJournal user,

Thank you for your report. We have reviewed the available logged information for your account and have found supporting evidence that someone has gained unauthorized access to your account. In order to resecure your LiveJournal account, you will need to take the steps described in the FAQ located at http://www.livejournal.com/support/faqbrowse.bml?faqid=117. You should follow those steps in order, as described, to ensure that your account will be as secure as possible. Unfortunately, your userinfo, entries, and userpics -- if deleted or altered -- cannot be restored to their prior condition.

As you have a paid account, we may be able to assist you further in resecuring your account. You should first follow the instructions in the FAQ to attempt to resecure your account; if you are still unable to do so, please reply back to this request indicating this. We will then transfer you to the Account Payments department, which may be able to perform a payment verification to authenticate your identity. Once they have completed that process, we will be able to take further actions to resecure your account.

If you are still unable to resecure your account, we can permanently suspend your account, preventing the intruder from using it. To request that your account be suspended, you will need to email abuse@livejournal.com. In this email, you should include your username and acknowledge that the suspension will be permanent. For security reasons, this email must be sent from an email address that was validated for use on the account for at least six months.

Regards,
Theresa
LiveJournal Abuse Prevention Team

Comment (#3720179)
Posted: Tue, 14 Apr 2009 15:02:33 GMT (1 day ago)

OK, I already tried the steps and I get a message that says my email was never verified.

I have the emails that I received in the wee hours of this morning that say that my password has been changed.

Are you serious that there is no way to restore my entries? They're not on the server or anything? I have a paid account with livejournal. I have been writing in this journal for almost 10 years.

This is not just about my username.

I am just sick about this.

Comment (#3720301)
Posted: Tue, 14 Apr 2009 16:55:35 GMT (1 day ago)

I have not been contacted by the Accounts Payments department as of 1PM Eastern Standard Time.

Comment (#3720398)
Posted: Tue, 14 Apr 2009 18:20:43 GMT (1 day ago)

Isn't' there anyone who can help me?

Comment (#3720740)
Posted: Wed, 15 Apr 2009 05:04:54 GMT (1 day ago)

I still haven't heard back from anyone.

Comment (#3721261)
Posted: Wed, 15 Apr 2009 16:42:59 GMT (22 hours ago)

Someone please contact me.

Comment (#3721278)
Posted: Wed, 15 Apr 2009 17:03:27 GMT (21 hours ago)

I just want to make it abundantly clear that I tried the steps in the FAQ.
Whoever hijacked the account has managed to completely remove my email address from the account. When I say "completely remove" I mean it as if that email address was never associated with the account. Clearly it was, I have the emails that I received in the middle of the night saying that my password had been changed.

So unless I can guess the password that the hijackers have placed on the account, there is no way for me to get into kateherself to do anything.

I am hoping that you will be able to restore some of my entries from your server.

However, I am losing hope as hours tick by and no one responds to my request.

I have started reaching out to staff members of livejournal with the hopes that someone will listen to me and be able to help me.

I have to be honest though- I'm starting to get really upset that no one appears to be acknowledging my situation in any real way. I am starting to feel like a sucker for trusting livejournal in any way shape or form.

An open letter to livejournal

Dear Livejournal,

I have been a loyal LJ user for almost 9 years. I have had a paid account for about 6 of those years.

Today my account was hacked and deleted and someone/thing is using my journal to post links to some page with nonsensical Russian text that I can only assume is up to some sort of no good fuckery.

I have received only a canned response from the lj abuse team, and as far as I can tell nothing is being done.
I guess there isn't really anyone who works at livejournal who can help me.

I guess I have been paying money for years for nothing.

I can only blame myself for trusting that this site is safe.

I will miss the writing that I have been collecting for the last decade.

I guess this means my relationship with LJ is over.

This is the worst break up I've ever had.

Who I used to be.

I am formerly <lj user="kateherself">.

In the wee hours of the morning, some asshat took control of my livejournal deleted all my entries and put some spam link picture in place of 9 years of journaling.

Apparently, I am the one who feels the urgency of this situation much more than say, someone who works at livejournal.

I am in shock, at the moment.

 

And if I ever get my damn journal back, I'm going to change my password three times a day and back the whole thing up. Somehow.

Almost 10 years.

Sheeit.